Specified Commercial Transaction Ac
Notation based on the Act on Specified Commercial Transactions
- distributor
- John Bernwood Co., Ltd.
- Operation manager name
- Fumiya Tsurumaki
- post code
- 1500001
- address
- 3-28-10-1F Jingumae, Shibuya-ku, Tokyo
- Explanation of charges other than the product price
- ・Bank transfer fee when purchasing by bank transfer ・Cash-on-delivery fee when purchasing by cash on delivery
1.Shipping cost
◎ Uniform 1,100 yen (tax included)
Free shipping for purchases over 10,000 yen (excluding tax).
For Hokkaido and Okinawa, an additional shipping fee is charged separately from the normal shipping fee. (Enter below)
○ Hokkaido +110 yen (tax included)
○ Okinawa +770 yen (tax included)
Hokkaido and Okinawa will also be free shipping for purchases over 10,000 yen (excluding tax).
*Please note that we do not offer free shipping for orders over 10,000 yen from overseas.
Also, overseas orders are not accepted at this online store.
For customers who wish, please visit the overseas sales site
https://thehwonline.com
Please place an order at or contact us by phone during store business hours.
We charge the above shipping fee for each delivery. Please pay together with the product price.
From May 11, 2018, the shipping fee has been changed.
The point system applies only to customers who have registered as members. - Application expiration date
- We will accept your order within 7 days.
- Defective product
-
●Returns of defective products will only be accepted for unopened/unused products, and for those contacted by phone within 3 days after arrival . Please note that in some cases, we may ask you to send a product photo to the email address on the inquiry form for confirmation of the product.
●We will bear the shipping and handling charges for the return of defective products in the case of initial defects.
The customer is responsible for any other returns caused by the customer.
●Refunds will be transferred to the designated account within 7 business days after confirming the arrival of the returned product.
*If the product is defective, or if a product different from what you ordered arrives, we will accept an exchange or return.
In this case, if you notify us within the arrival of the product, we will proceed to exchange it for a non-defective product.
However, if the product is out of stock, we will repair the defective product.
For items that cannot be repaired, we will issue a refund.
We will bear the shipping cost for returning the above applicable products, so please send it with a cash on delivery slip. - sales volume
- Please check each product page.
- Delivery time
- We will ship within 7 days after receiving your order.
- payment method
- For payment, you can choose cash on delivery, bank transfer, or credit card payment.
・Cash on delivery will be sent by Kuroneko Yamato.
A cash-on-delivery handling fee will be charged separately.
COD fee (excluding tax)
Less than 10,000 yen: 300 yen
From 10,000 yen to less than 30,000 yen: 400 yen
From 30,000 yen to less than 100,000 yen: 600 yen
From 100,000 yen to 300,000 yen: 1,000 yen
·Bank transfer
[Transfer account]
Bank of Tokyo-Mitsubishi UFJ Aoyama branch ordinary account 0285825
[Account holder]
F) John Bernwood We will ship the product by prepayment as soon as payment is confirmed.
・Credit Cards We accept Visa, Visa Electron, MasterCard, American Express, and JCB cards at our online store.
Credit cards can only be used for lump sum payments.
If you wish to pay in installments, please contact your credit card company directly.
Credit cards issued overseas can also be used.
Your credit card will be charged when your order is completed.
Credit card payments are made in Japanese Yen. - payment deadline
- It will be within 7 days after sending the confirmation email from us.
- Deadline for returns
- ■ About returns
●Returns are only accepted for unopened and unused items, regardless of whether or not they are defective, and only for items contacted by phone within 3 days of arrival . Please note that if the product is defective, we may ask you to send a product photo to the email address on the inquiry form for confirmation.
●Return shipping and handling fees will be borne by us in the case of initial defects, and by the customer in the case of returns due to other customer reasons.
●Refunds We will transfer the money to your designated bank account within 7 business days after confirming the arrival of the returned product. If the refund is due to the customer's convenience, the transfer fee will be borne by the customer.
Once the product has been prepared for shipment, we cannot accept cancellation of the order. Please check the contents before confirming your order.
■ About exchange
●We will only accept exchanges for unopened/unused items, and for items contacted by phone within one week of arrival .
●The same product can be exchanged for a different size.
The exchanged product will be delivered free of charge after confirmation of the returned product from the customer.
【please note】
Also, please note that we cannot accept returns or exchanges if the following conditions apply.
・Products that have passed 3 days or more after arrival (within 1 week for size exchange)
・Used, repaired, washed, or cleaned products ・Products with odors or damage (dirt or scratches) to the product or packaging at the customer's hand ・Product packaging (bags, cases, tags, etc.) ) is lost or damaged ・Part of set products (We only accept returns and exchanges in sets.)
・Pre-sale products (please contact us for details)
・Please note that we cannot accept returns if the shipping label is attached directly to the outer box.
Please note that we may restrict the use of the site if you continue to return products without permission.
If you wish to return or exchange an item after receiving it, please be sure to contact us by phone .
We will inform you about the details of the procedure.
Please call during store business hours.
Phone number: 03-6427-9011
Store hours: 11:00-20:00
- return shipping
- The customer will be responsible for returning the product due to customer's convenience. If it falls under the category of defective products, we will bear the cost.
In the case of a return due to customer's convenience such as size difference or image difference, the customer will be responsible for the return shipping fee to our company.
The exchanged product will be delivered after confirmation of the returned product from the customer. - TEL
- 0364279011
- MAIL ADDRESS
- info@thehwdogandco.com
- HP URL
- http://www.thehwdogandco.com